For 25 years, Net Insight has developed and offered open solutions for media transport to globally leading media companies. Our solutions are used by hundreds of customers in over 70 countries to ensure that their mission-critical media networks work seamlessly and without interruption, so that they can offer the best possible experience to their customers – the viewers. With cutting-edge technology, robust platforms and leading-edge competencies we deliver to the biggest live events in sports, news and entertainment around the world.

Are you ready to be the bridge between innovation and understanding in the world of technical education? Join us as a Technical Training Engineer, where you'll curate training materials, guide customers, and revolutionize education in the telephony and cloud industry.  

ABOUT THE POSITION  

As a valued member of the Customer Success Unit, you will play a crucial role in providing Support, Training, and overseeing Customer Projects. This includes working closely with R&D, Support, and Customer Success Management teams, actively contributing to collaborative efforts and sharing valuable insights. Your primary focus will be on crafting and delivering comprehensive training programs for our cloud-based broadcast and synchronization products. This will enable you to equip our customers with the knowledge and skills necessary to proficiently integrate, support, and optimize these solutions within their own environments.

Key responsibilities

• Content Development and Customized Workshops: Curate comprehensive training materials for both standard product courses and customized workshops designed for specific customer needs.
• Customer Training and Support: Provide expert guidance to customers, ensuring they maximize product performance and achieve optimal results within their unique environments.
• Seamless Onboarding and Integration: Spearhead the onboarding process to guarantee a seamless transition and effortless integration of Net Insight solutions into the customers' operations.
• Cultivating Trusting Customer Relationships: Cultivate enduring relationships with our customers, founded on trust, expertise, and professional conduct.
• Continuous Competency Growth: Improve personal proficiency by collaborating with customer support, projects, and contributing to business development efforts related to the training portfolio.

QUALIFICATIONS & SKILLS

As a Technical Training Engineer, it's more than just expertise; it's the art of connection. Soft skills take center stage in this role. With confident and engaging presentation abilities, you'll inspire audiences. Your exceptional listening skills ensure you not only understand but effectively address customer’s' questions. In our global environment, patience is your ally, as you work with people individuals possessing diverse technical knowledge and backgrounds. Your adaptability ensures no one is left behind. Moreover, collaboration with both developers and marketing is pivotal. You'll keep our messaging on target while ensuring technical accuracy.

To find this role a good match, we also believe you come with:

• Bachelor's degree in a relevant technical field
• Background in telephony (operator or provider level)
• IT expertise with cloud experience
• Industry knowledge of cloud, IP, or broadcasting technologies
• Familiarity with 5G, Grafana, Net Insight Products, IT routers, Linux platforms, Kubernetes, and IT security/firewalls
• Enjoyment of content creation (e.g., YouTube, Twitch, Instagram reels)
• Experience in Waterfall or Agile project methodologies
• Previous training experience
• Fluent in English. Proficiency in Spanish is a plus

WELCOME TO APPLY

The position is a permanent employment, full-time and based at Net Insight’s headquarters in Stockholm. We value work-life balance; therefore, you can combine remote work and working from the office. We review applications continuously, welcome to apply!

For more information about the position, please contact Hiring Manager Kalle Eneroth at kalle.eneroth@netinsight.net. 

ABOUT NET INSIGHT 

Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows.

For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy® Award winning Nimbra technology to guarantee media delivery. Today, Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds.

For more information, please visit www.netinsight.net   

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