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Net Insight career site
Department

Customer Success

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Achieve the impossible with us

We are Customer Success!

We're the backbone of ensuring our customers' journey with our products is a success story from start to finish. With our three areas Customer Success Management, Training, and Technical Customer Support, we're here to make sure our customers thrive. 

When our customers become active users of our products, we step in to ensure their desired outcomes are met. We're not just problem-solvers; we're proactive solution providers. We're the go-to resource for answering questions, addressing concerns, and planning for a seamless customer experience.

But we're more than just trouble-shooters; we're relationship builders. We take the lead in task forces, maintain long-term customer connections, and stay in touch with both internal and external stakeholders. Our aim? To work proactively, anticipating and resolving issues before they even occur.

Training is also our forte. We offer in-depth classroom training programs and remote support to ensure our customers are empowered to make the most of our products. 

Words from the team

  • Working here has been very rewarding. I have had the opportunity to work very closely with and learn from different teams, which has placed me in a unique position to provide a great technical support experience to our customers and prospective customers, while facilitating my personal and professional growth

    Andrew

    Customer Success Manager

  • Working at Net Insight is very dynamic. With constant new development and improvement of products come new solutions, and we in the Support team are constantly learning new things, adapting, troubleshooting, and spreading the knowledge to our customers. I am lucky to work with a team that has a good attitude and team spirit. We are always supporting each other and sharing ideas in order to solve problems to the satisfaction of both us and our customers.

    Monika

    Support Engineer

Connect!

Do you thrive in an engaging, positive, and result-oriented environment? Then this is the team for you! Connect with us today to keep updated!

About Net Insight

Net Insight (Nasdaq: NETI B) provides the highest performing, most available video transport, and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution, and remote production media workflows.

For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers, and enterprises have trusted Net Insight’s Emmy® Award-winning Nimbra technology to guarantee media delivery. Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks and the cloud – from anywhere to everywhere. It enables customers to get the best from any mix of virtualized, cloud, and IP technology. It is all the major industry standards, protocols, and clouds.

Founded in 1997
Co-workers 200

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