Net Insight’s Nimbra solutions make it possible for you and millions of other people to take part of the biggest live events in the world. In this role you will have the opportunity to work close to both our customers and the product development team where you will support and improve the product experience for our customers around the globe. Join us and be part of our journey and support our customers with Net Insight’s multi-service network products! 

Your new role

You will be part of our Support department, providing technical support for Net Insight’s multi-service network products. In this role, you’ll work closely with both our customers and our product development team to ensure smooth operations and high-quality solutions. From time to time, you may also take part in customer implementation projects — supporting installation, training, final testing, and operational handover. You will be a member of our Global Support Team and a vital addition to our Support structure in Stockholm. 

Main tasks:

• Provide Technical Assistance on Net Insight’s products including SW and HW support.

• Make in-depth troubleshooting and problem analysis of network related problems.

• Participate in our on-duty scheme for 24/7 support.

• Create technical documentation for our knowledge base and contribute towards improving our products by sharing customer feedback, as well as your own ideas.

Why us?

You’ll be part of a global team with colleagues based both in Sweden and around the world. What our co-workers value most is our strong sense of teamwork — we collaborate closely, share ideas, and support each other to find the best solutions.

As a Support Engineer at Net Insight, you’ll have the opportunity to work at the intersection of media and technology, supporting our in-house developed products and contributing to cutting-edge innovations that shape the industry. 
 

Qualifications

To deliver high-quality support to our partners and customers, you’ll combine your strong technical skills with a customer-focused mindset and clear, professional communication.

To fit in our team, we believe that you are autonomous, self-motivated and proactive with a positive attitude. We value a collaborate and team-oriented approach and are looking for someone who truly believe they can shape the future of media.

Must haves

• Minimum 3 years of successful technical support preferably within Network operators, TV broadcasters or network equipment vendors.

• Experience with network troubleshooting skills in IP and Cloud streaming services technologies, ARQ protocols, DNS, Gateways etc.

• Good knowledge in Linux operating systems.

• Experience troubleshooting complex systems and root cause analysis.

• Strong, proven experience in professional communication and customer handling, which is essential to succeeding in this position.
  
  

Nice to haves

• Experience in SNMP and or REST API based management systems.

• Experience in media transmission using ASI, SDI or experience of JPEG/MPEG encoders/decoders is advantageous (Nimbra experience is a plus).

• Experience in working with IP media ST2110 and NMOS.

• Skills in other languages than English are a bonus.

Welcome to apply

The position is a permanent, full-time remote role based in the US. Our headquarter is based in Stockholm, Sweden, where you will visit for team gatherings on occasion.

For more information about the position, please contact Hiring Manager Ulrik Rohne at ulrik.rohne@netinsight.net

ABOUT NET INSIGHT 

Net Insight (Nasdaq: NETI B) provides the highest performing, most available video transport, and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution, and remote production media workflows.

For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers, and enterprises have trusted Net Insight’s Emmy® Award-winning Nimbra technology to guarantee media delivery. Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks and the cloud – from anywhere to everywhere. It enables customers to get the best from any mix of virtualized, cloud, and IP technology. It is all the major industry standards, protocols, and clouds.

Welcome to Net Insight where innovation, collaboration, and trust define who we are. As one global team, we are committed to delivering value to our customers, driving growth, and creating a positive workplace where every individual is valued, engaged, and empowered to make an impact.

For more information, please visit netinsight.net

LinkedIn: @Net Insight, www.linkedin.com/company/net-insight/